How do you deliver and charge for managed services? One of the most important aspects of managed services is the method of service delivery. That includes a percentage of remote service, support response times, type of support available – in person, remote, helpdesk tickets, phone, etc. Who provides the support – is it in-house or..
When the time comes to make the switch to Managed IT Services, it is important to know what you are looking for from a provider. As most business owners have or are beginning to realize, there are plenty of benefits that can be realized by bringing on a managed services provider to address IT and..